Support Policy & FAQ

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Our Support Policy

We, DigitaSolution.Com are happy to help our respectable customers with theme related support through our Documentation and forums. We always try to answer each question as quickly as possible, but response time can sometimes take up to 24 hours.

1. Browse the Documentation

Here you will find indication to getting started with each theme. There are also helpful tutorials for using your theme. Here, we have tried to show you every part of your purchased theme visually. This documentation is very easy to understand. Please take a look at this section before posting to the forums.

[zoo_button link=”http://digitasolution.com/documentation/” text=”BROWSE THE DOCUMENTATION” size=”medium” color=”green” target=”_blank” /]

 

2. Submit a Question on the Appropriate Forum

Our forums are monitored by us every day. Closed on holidays. When making a request please keep these things in mind to get the best support possible:

  • Make sure you are using the latest version of WordPress and the latest version of your theme.
  • Disable all plugins as many issues are solved by disabling conflicting plugins or widgets.
  • Try to describe the problem in as much detail as possible.
  • If possible, include a link to page you are having trouble with or a screenshot that illustrates the problem.

[zoo_button link=”http://digitasolution.com/forums” text=”VISIT THE FORUMS” size=”medium” color=”green” target=”_blank” /]

 

Limits to our support

We do not provide general WordPress support that isn’t related to our themes. You’ll need to ask for help with general WordPress questions here: http://wordpress.org/support/. Also, you can visit all of these videos from our friends at WP101.com. Here, you will get many videos that will help you to learn the basic use of WordPress.

 

Frequent Asked Questions about our Support Policy:

Will you log in to my site to help me fix my issue?

If you purchase premium product from DigitaSolution.Com, we are dedicated to give you premium support. While we can’t promise to solve issues that are unrelated to our themes or plugins, we’re usually quick to find the problem and fix it. However, if your question requires more amount of code, you’ll need to contact a developer to assist you.

Can you help me to customize my site with Support?

No, customization is not included in in our provided Support. You will need to hire a customizer. Please, visit our Paid Customization Service section for details information.

 

Frequent Asked Questions about our premium products:

Can I use your WordPress themes on multiple sites?

Yes, you can use our themes on as many sites as you like.

Can I use your WordPress themes on WordPress.com sites?

No, you can not use our themes on WordPress.com sites as they don’t allow outside themes. Our themes are only usable on self-hosted WordPress sites.

Can I modify your WordPress themes and/or remove the footer links?

Yes, you can modify them as much as you like.

Are your WordPress themes search engine optimized (SEO)?

Yes. As an online business, we understand the importance of SEO. As such, our themes are designed for maximum search engine visibility. We also recommend that you use one of the many WordPress SEO plugins available (e.g. All-In-One SEO) to further enhance the search engine visibility of your site.

Are your WordPress themes compatible with the latest version of WordPress?

Yes. We always keep our themes up-to-date with the latest version of WordPress.

Is it easy to add my own logo to your WordPress themes?

Yes, to add your logo please login to your WordPress admin Panel and GO Appearance > Theme Options > Header. Then you will see “Logo Image” Click on Upload Icon to upload your own Logo

Will all WordPress plugins work with your WordPress themes?

Most WP plugins work just fine with our themes. That said, there are thousands of plugins, and there’s no way to guarantee they’ll all function properly with our themes. If you have a problem, we’ll do our best to help you resolve it or find an alternate plugin with the same functionality.

Do you offer support for your WordPress themes?

Yes, we have an active support forum where you can receive guidance on how to use the themes, as well as guidance on simple modifications that you might want to make. If your modification request is more extensive, we offer a Paid Customization Service.

 

What is your refund policy?

DigitaSolution.Com is the fastest growing Premium WordPress theme club. We stand behind the quality of our premium themes. We believe that along with our support you will be fully satisfied. If you feel that you are not fully satisfied, we offer a 30 day money back guarantee. You just have to tell us why you are not satisfied. It is only for our note so that we can improve us and get back to you with better service or products. Please, visit Return And Cancellation Policy FAQ section for details terms and conditions.

Is your WordPress themes are easily editable or flexible for editing or customization?

Yes, our themes are highly flexible. You will have total control on your website using Advanced Admin Panel, Shortcodes, Custom Post types, Built-in Image Gallery, Built-in Portfolio system etc. If you have any trouble, someone in the DigitaSolution.Com support forum will be happy to provide simple instructions on how to make minor modifications.

 

Have more questions? Contact Us »